OLTAS – FAQ’s – e-Tax Payment

हिन्दी भाषा में जानकारी के लिए यहाँ क्लिक करें.


This is a facility provided to the taxpayers to make income tax payments through internet, using net-banking facility.

You can use the facility if -

a) You have a bank account with net-banking facility, and
b) Your bank is amongst the banks that provide the e- payment facility.

It is mandatory for the following types of assesses to pay tax online with effect from April 1,2008.

a) All the corporate assesses.
b) All assesses (other than company) to whom provisions of section 44AB of the Income Tax Act, 1961 are applicable.

In case your bank does not have an online payment facility or is not an authorized bank then you can make electronic payment of tax from the account of any other person who has an account with the authorized bank having online facility. However, the challan for making such payment must clearly indicate your Permanent Account Number (PAN).

You will have to check the net-banking webpage of your bank's website for this information.

Your Bank provides facility for re-generation of electronic challan counterfoil kindly check the Bank website; if not then you should contact your bank and request them for duplicate challan counterfoil.

You can verify the status of the challan in the "Challan Status Inquiry" at NSDL-TIN website after 5 to 7 days of making e-payment. In case of non-availability of the challan status, kindly contact your bank.

If encountered any error on e-tax website kindly contact TIN call centre at 020 - 27218080 or write to us at (Please indicate the subject of the mail as Online Payment of Direct Tax ).

The problem may be encountered because of the following

Reason 1: If Assessee enters incorrect TAN / PAN in challan data entry screen.

Reason 2: If Assessee using Internet Explorer browser then temporary internet files should be deleted by following

A. Open Internet Explorer window
B. Go to "Tools" Menu
C. Select "Internet Options"
D. Delete cookies and Delete temporary Internet files on your machine
E. Close the current Internet Explorer windows
F. Again go to tin-nsdl site & make e-payment

If encountered any error on e-tax app kindly contact TIN call centre at 020 - 27218080 or write to us at (Please indicate the subject of the mail as Online Payment of Direct Tax ).

If during the transaction or after completing the transaction bank site encountered any error or get disconnected before generating Taxpayer counterfoil then instead of doing the same transaction again kindly check your Account, if account is being debited then contact your bank for regeneration of taxpayer counterfoil. Please note in the above case do not make the same transaction again which result in account debited more than once for same e-tax transaction.